WEBVTT NOTE language en-US 00:00:00.000 --> 00:00:02.660 Today, I want to share with you my shocking flight 00:00:02.660 --> 00:00:04.180 on board Air Canada. 00:00:04.460 --> 00:00:08.240 I was silenced, threatened with legal reprimand, and made to 00:00:08.240 --> 00:00:10.520 feel incredibly uncomfortable. 00:00:11.060 --> 00:00:14.000 Coupled with this, tonight's red-eye flight is partnered with a 00:00:14.000 --> 00:00:15.420 host of other issues. 00:00:15.760 --> 00:00:20.060 This is the story of my unacceptable $700 business class 00:00:20.060 --> 00:00:20.520 flight. 00:00:21.200 --> 00:00:23.700 I must mention that there was a significant turn of 00:00:23.700 --> 00:00:26.300 events upon my arrival in Canada, 00:00:26.540 --> 00:00:28.760 which I'll shed light on in just a minute. 00:00:29.760 --> 00:00:32.660 We start our journey today in the incredible country of 00:00:32.660 --> 00:00:33.080 Mexico. 00:00:38.300 --> 00:00:41.120 Unfortunately there are no tequila sunrises for me. 00:00:41.440 --> 00:00:44.800 I've just arrived into Mexico City airport fresh off another 00:00:44.800 --> 00:00:45.300 flight. 00:00:45.620 --> 00:00:47.720 I have only a few hours before my flight to 00:00:47.720 --> 00:00:50.640 Canada so I sought refuge in a rather unique 00:00:50.880 --> 00:00:51.940 capsule hotel. 00:00:52.360 --> 00:00:55.360 After a couple of hours of chill, side note, would 00:00:55.360 --> 00:00:56.300 you try one of these? 00:00:56.760 --> 00:00:58.800 It's time to head over to check in. 00:00:58.840 --> 00:01:00.280 When my journey starts today, 00:01:00.760 --> 00:01:02.340 it's going to be quite an interesting one 00:01:02.360 --> 00:01:04.060 and it's perhaps the worst time flight 00:01:04.060 --> 00:01:05.520 I could possibly have chosen, 00:01:05.960 --> 00:01:08.100 but it was the one that had the 787 Dreamliner 00:01:08.100 --> 00:01:10.860 on. I'm going to be departing at 1 a.m. 00:01:11.020 --> 00:01:13.480 and flying for around five hours to get to Toronto 00:01:14.020 --> 00:01:15.160 in the early hours of the morning. 00:01:15.340 --> 00:01:18.400 Now, the provided lounge situation is dire to say the 00:01:18.400 --> 00:01:20.740 least, but I won't blame Air Canada for this. 00:01:21.200 --> 00:01:22.840 Instead, I've made my own plans 00:01:22.840 --> 00:01:25.100 to try out the new Centurion Lounge. 00:01:25.460 --> 00:01:27.360 My word, this is impressive 00:01:27.640 --> 00:01:31.140 and help somewhat to justify my annual card fees, I 00:01:31.140 --> 00:01:33.600 think. Anyway, through security, 00:01:33.780 --> 00:01:35.520 I've now got to go over to gate 24. 00:01:35.740 --> 00:01:38.200 Got about an hour to kill before I'd come through, 00:01:38.580 --> 00:01:40.040 just in case there was any trouble 00:01:40.100 --> 00:01:41.780 because of the situation I was in this morning. 00:01:41.860 --> 00:01:43.780 I've come from Cancun. So in another video, 00:01:43.780 --> 00:01:46.700 you will see me flying on the Aeromexico new business 00:01:46.700 --> 00:01:50.480 class. But in that video, goodness me, 00:01:50.540 --> 00:01:51.960 I'll cut to a scene from it, 00:01:52.000 --> 00:01:54.720 but the queues at Cancun International Airport security. 00:01:55.720 --> 00:01:56.800 I thought we were going to be in for that 00:01:56.800 --> 00:01:59.040 again. Anyway, everything appears to be closed around here, 00:01:59.060 --> 00:02:00.360 which is really useful. 00:02:00.620 --> 00:02:01.700 Why did I come in so quickly? 00:02:02.420 --> 00:02:03.700 Why not just go and buy a bottle of tequila 00:02:03.780 --> 00:02:04.740 and sit by and chill out? 00:02:04.820 --> 00:02:07.220 That's probably a better idea. A few minutes later. 00:02:07.380 --> 00:02:09.960 So you join me here over at the gate 00:02:10.080 --> 00:02:13.180 where I'm about to be boarding on 787-9, 00:02:13.560 --> 00:02:15.500 which is their newest Dreamliner in their fleet. 00:02:15.920 --> 00:02:17.380 And interestingly, it's one of the 00:02:17.560 --> 00:02:18.900 really ultra long haul routes. 00:02:19.000 --> 00:02:22.520 In fact, this aircraft just yesterday flew over from Doha, 00:02:22.660 --> 00:02:24.860 and it also does the Sol route as well. 00:02:25.300 --> 00:02:27.400 and experience what it's like to fly on Air Canada 00:02:27.400 --> 00:02:28.320 because I've never done it 00:02:28.400 --> 00:02:30.780 before so that said let's get on board. 00:02:31.360 --> 00:02:33.880 So it was a quite a complicated process 00:02:34.080 --> 00:02:37.460 just then basically because I'm not allowed into Canada but 00:02:37.460 --> 00:02:40.860 I am transiting it does throw up a few curveballs. 00:02:41.180 --> 00:02:43.900 Thankfully as I'm au fait with Timatics I knew 00:02:44.000 --> 00:02:47.020 transit was a hundred percent possible but remember to check 00:02:47.020 --> 00:02:48.980 regularly especially at the moment. 00:02:49.480 --> 00:02:52.060 Upon boarding everything seemed as usual I was 00:02:52.060 --> 00:02:54.380 welcomed on board and directed to my seat. 00:02:54.740 --> 00:02:56.380 I even got chatting to one of the passengers 00:02:56.440 --> 00:02:57.700 in the seat in front of me, 00:02:58.040 --> 00:02:59.560 who was on his way home back to Canada 00:02:59.920 --> 00:03:02.220 after flying a DC-8 cargo plane. 00:03:02.400 --> 00:03:04.140 As I get settled into my seat, 00:03:04.220 --> 00:03:07.380 this is unfortunately where things start to get uncomfortable. 00:03:08.000 --> 00:03:10.720 The same FAA who had welcomed me on board came 00:03:10.720 --> 00:03:12.980 over. I was thinking perhaps a welcome drink, 00:03:13.120 --> 00:03:16.400 but instead questioned me intently over my GoPro 00:03:16.560 --> 00:03:18.580 and what I'm exactly doing with it. 00:03:18.760 --> 00:03:21.040 I explain I document my travels around the world, 00:03:21.200 --> 00:03:22.160 reviewing airlines. 00:03:22.440 --> 00:03:24.600 I said I was super excited to fly on Air 00:03:24.600 --> 00:03:26.660 Canada today as it's my first time. 00:03:26.820 --> 00:03:28.000 With no response to that, 00:03:28.140 --> 00:03:30.400 I was told abruptly that I must not film the 00:03:30.400 --> 00:03:33.300 crew or other passengers. I explained that as always, 00:03:33.320 --> 00:03:35.360 I never film the crew or other passengers. 00:03:35.820 --> 00:03:38.540 It's my policy, unlike some travel vloggers. 00:03:38.720 --> 00:03:40.600 With no response to that, they walk away, 00:03:40.820 --> 00:03:42.640 leaving me feeling a tad uneasy, 00:03:42.760 --> 00:03:45.280 but hopeful my response satisfied their concern, 00:03:45.280 --> 00:03:46.860 which I get is important to establish. 00:03:47.560 --> 00:03:51.200 Welcome on board, welcome to my seat today, 6A, 00:03:51.580 --> 00:03:54.640 where I'm gonna be flying over to Toronto. 00:03:54.940 --> 00:03:56.660 Just after filming this segment, 00:03:56.900 --> 00:03:59.700 the flight attendant in question comes over again 00:03:59.900 --> 00:04:02.180 and tells me point blank, I cannot film. 00:04:02.400 --> 00:04:04.580 I said, I'm filming myself, as I explained. 00:04:04.720 --> 00:04:06.640 They state, I'm breaking the law. 00:04:06.880 --> 00:04:09.640 Reiterating, there's a law which prohibits this. 00:04:09.860 --> 00:04:12.860 I say, I'm flying this flight specifically to showcase it. 00:04:12.980 --> 00:04:14.900 It's a gorgeous plane, one of your newest. 00:04:15.460 --> 00:04:16.960 I find it amazing how this has come 00:04:17.020 --> 00:04:18.600 from Doha and Seoul recently. 00:04:18.980 --> 00:04:21.420 That's a long way, I was making casual conversation. 00:04:21.600 --> 00:04:23.520 They say they don't know anything about that 00:04:23.580 --> 00:04:25.820 and state again, I cannot film. 00:04:26.040 --> 00:04:28.200 This puts me in a super awkward position 00:04:28.200 --> 00:04:30.960 as I'm flying on board specifically to review it 00:04:31.200 --> 00:04:32.620 and share with you guys. 00:04:32.820 --> 00:04:35.300 Five minutes later, just before safety demo, 00:04:35.580 --> 00:04:38.920 they come over again, trying to remove my GoPro mounts 00:04:39.100 --> 00:04:40.720 saying, you'll forget this. 00:04:41.000 --> 00:04:42.960 You don't need this as you're not filming anymore. 00:04:43.140 --> 00:04:45.540 query just to be shut down yet again. 00:04:45.620 --> 00:04:47.700 At this point, I'm actually quite deflated. 00:04:47.900 --> 00:04:50.380 I've not done anything wrong here at all. 00:04:50.400 --> 00:04:53.400 As I'm not to film, here's the Dreamliner safety video. 00:04:53.840 --> 00:04:53.940 Whilst 00:04:54.040 --> 00:04:56.920 this screens, we taxi off stand and proceed to the 00:04:56.920 --> 00:05:00.080 runway, shortly taking off bound for Canada. 00:05:00.360 --> 00:05:02.900 Today's flight will take around four and a half hours, 00:05:03.100 --> 00:05:05.400 traveling some two and a half thousand miles. 00:05:06.480 --> 00:05:10.040 About 20 minutes after takeoff, the same FAA comes over. 00:05:10.480 --> 00:05:11.780 They say, I can help you take 00:05:11.780 --> 00:05:13.200 photos for you if you want. 00:05:13.280 --> 00:05:15.020 You can film as long as it's just yourself. 00:05:15.280 --> 00:05:17.440 Their attitude is completely different. 00:05:17.580 --> 00:05:20.480 Says I smell nice and offers me something to drink. 00:05:20.940 --> 00:05:22.440 I'm very confused here. 00:05:22.840 --> 00:05:25.960 was just being told I broke the law and now 00:05:25.960 --> 00:05:27.400 I'm fine to film? 00:05:27.760 --> 00:05:29.940 In that case on with the review. 00:05:30.300 --> 00:05:32.980 Menu cards are handed out and I'm bemused to find 00:05:32.980 --> 00:05:35.500 we're being offered breakfast just after midnight. 00:05:35.760 --> 00:05:38.200 Now I know it's technically morning but come on Air 00:05:38.200 --> 00:05:40.180 Canada. People are literally getting ready for 00:05:40.180 --> 00:05:42.200 bed and you're offering me granola. 00:05:42.420 --> 00:05:45.620 To add to this, plastic cutlery is provided, which again 00:05:45.620 --> 00:05:47.840 is not what Air Canada have rolled out. 00:05:47.940 --> 00:05:50.980 I know this as I flew another international sector after 00:05:50.980 --> 00:05:51.300 this, 00:05:51.660 --> 00:05:54.660 which was much better by the way, where metal cutlery 00:05:54.660 --> 00:05:57.220 was provided. Now whilst it was strange 00:05:57.400 --> 00:06:00.080 to have a midnight breakfast and it doesn't look that 00:06:00.080 --> 00:06:02.320 appetizing, it was actually pretty tasty. 00:06:02.760 --> 00:06:04.920 Aside from the rock, I mean croissant. 00:06:05.580 --> 00:06:08.360 Sadly, I see offering breakfast here is just a cost 00:06:08.360 --> 00:06:10.080 cut rather than anything else. 00:06:10.260 --> 00:06:12.120 For drink I went for a ginger ale. 00:06:12.400 --> 00:06:14.200 Do note that Air Canada do not offer 00:06:14.300 --> 00:06:16.060 any hard liquor at the moment. 00:06:16.180 --> 00:06:19.420 Right time for a loo review and today it's with 00:06:19.420 --> 00:06:20.660 a view. As far as 00:06:20.820 --> 00:06:23.940 loo's go this was decent, clean and I love the 00:06:23.940 --> 00:06:26.180 maple leaf wall design. The bathroom was stocked 00:06:26.280 --> 00:06:29.120 with the Truvy amenities which I love. 00:06:29.420 --> 00:06:32.340 Nothing quite like a refreshing facial mist to send you 00:06:32.340 --> 00:06:35.420 to sleep. Talking of which I make it bedtime. 00:06:35.800 --> 00:06:39.460 Sadly this is where there's another key issue. No bedding. 00:06:39.720 --> 00:06:42.820 Not even a blanket. I heard another passenger asking 00:06:42.820 --> 00:06:45.780 the cabin crew and was told she should wear a 00:06:45.780 --> 00:06:47.620 coat. Bear in mind we're in summer 00:06:47.700 --> 00:06:49.340 and have just come from Mexico. 00:06:49.680 --> 00:06:52.300 This is poor. Even in economy red-eye flights 00:06:52.400 --> 00:06:53.800 I've had a blanket before. 00:06:54.060 --> 00:06:57.300 Two hours later. I woke pretty dazed if I'm honest. 00:06:57.300 --> 00:07:00.500 two hours sleep is not enough for anyone and I 00:07:00.500 --> 00:07:04.620 have 14 hours airside ahead of me with no bed. 00:07:04.720 --> 00:07:07.200 Now it's daylight I thought I'd show you the seat 00:07:07.200 --> 00:07:08.180 fully reclined 00:07:08.360 --> 00:07:11.840 it's actually a great hard product similar to BA's club 00:07:11.840 --> 00:07:13.660 suites but without the door. 00:07:14.200 --> 00:07:17.040 It's not long before we begin our descent into Toronto 00:07:17.040 --> 00:07:19.760 and with it another turn of events. 00:07:19.900 --> 00:07:23.560 Welcome to Canada, and my goodness, only about two hours 00:07:23.560 --> 00:07:25.000 sleep on that flight. 00:07:25.380 --> 00:07:26.980 Anyway, I'll give you my final views when we get 00:07:26.980 --> 00:07:27.480 to the terminal. 00:07:28.180 --> 00:07:30.020 With that said, catch you in just a second. 00:07:30.460 --> 00:07:33.030 Okay, here's the curveball. Air Canada reached out. 00:07:33.600 --> 00:07:35.820 They saw that I had an awful experience on board 00:07:35.820 --> 00:07:37.620 today's flight from my Instagram, 00:07:38.160 --> 00:07:40.980 and rather than ignore it, ground staff came to find 00:07:40.980 --> 00:07:41.920 me in the terminal. 00:07:42.120 --> 00:07:45.020 They apologized and said the lack of bedding, food options, 00:07:45.020 --> 00:07:47.540 and the way I was accused of breaking the law 00:07:47.780 --> 00:07:51.300 was unacceptable. I can indeed film on these flights. 00:07:51.840 --> 00:07:54.840 They offered me food vouchers, Air Canada merch, 00:07:54.900 --> 00:07:56.400 and a bunch of snacks. 00:07:56.660 --> 00:07:58.100 Now, this is amazing to see. 00:07:58.400 --> 00:08:00.060 And as you'll see in the next video, 00:08:00.300 --> 00:08:02.800 they really rolled out the red carpet treatment for me. 00:08:03.280 --> 00:08:05.400 What I worry is if I hadn't a following, 00:08:05.780 --> 00:08:07.240 would the same have happened to me? 00:08:07.740 --> 00:08:10.880 Probably not. But what they did say is they'll ensure 00:08:11.000 --> 00:08:14.020 that this flight is properly catered for in the future. 00:08:14.340 --> 00:08:16.420 If this is the case, I see it as a 00:08:16.420 --> 00:08:18.900 win. Ultimately, my aim with this channel 00:08:19.040 --> 00:08:21.260 is to give consumers a real insight 00:08:21.520 --> 00:08:23.720 into what it's like to fly in a premium cabin 00:08:24.020 --> 00:08:27.480 rather than an advertorial, not mentioning any names here. 00:08:27.940 --> 00:08:30.120 Let me know what you thought to my experience down 00:08:30.120 --> 00:08:33.320 below and I'll catch you all again next week. 00:08:33.560 --> 00:08:38.300 And I'll catch you all again next week.