And you know, I come from a business background and
the way you get a job done for your customers,
I view the American people as our customers is we
have to work together.
So this letter to my colleagues is the beginning of
that.
First we admit the problems,
first we admit the wrongs,
and then we come up with a plan for change.
I'm working on the changes that I would like to
see and I'll be proposing with my colleagues and I
look forward to talking with them about that.