Couple days after that global IT outage, people are still
dealing with the aftershocks.
Channel 11's Liz Kilmer in the studio with us with
a local woman's story as her travel plans turned into
a disaster.
Liz David Yeah, Washington County woman was supposed to fly
home from Cancun on Saturday.
She is now safely back in the States, but only
after she had to take things into her own hands.
The Cancun airport was dark when Janae Frennell of Canonsburg
got there Saturday, hoping to fly home.
They started shutting gates down in the shops.
They locked the the doors to the bathrooms because they're
electrical toilets.
Nobody could use the bathroom.
The AC was off, it was getting very hot.
A travel nightmare that was only just beginning.
A day after the global IT outage that caused mass
chaos, Janae quickly learned she couldn't board her flight.
They explained to us that there was an engine issue,
yes.
So that delayed us multiple times to when they finally
came back and told us that the flight was cancelled
because they couldn't put us on another flight because of
the global outage.
Delta did put the local nurse up in a resort
with plans to fly out the next morning.
But then we were sitting down to dinner at the
hotel.
We get a notification that no, now we're stuck to
Wednesday.
Yes, stop till Wednesday.
So, I mean, we pulled, you know, our resources together.
We're both nurses.
We're missing shifts.
You know, we have other responsibilities.
We need to get home.
So we booked the flight on an alternative airlines so
that we could get home.
She spoke with us while waiting to board that flight
to Cleveland, planning to then get a rental car to
drive home.
But right now, there's no word if she'll get her
money back for the Delta flight that she's no longer
taking.
Delta put out a series of tweets over the weekend
apologizing for disruption, saying customers can submit eligible expenses for
reimbursement for hotel, meal or ground transportation.
Meanwhile, the US Secretary of Transportation had his own message
for the airline saying that they've received reports of, quote,
unacceptable customer service conditions at Delta specifically, and that, quote,
Delta must provide prompt refunds to consumers.
Meanwhile, Janae is looking on the bright side.
Unfortunate as it was for us, we're safe.
Then we also reached out to Pittsburgh International Airport to
see if impacts are still being felt there.
We were told that there are no widespread issues.
Lisa, back to you.